Contact Us
Need a hand? Our support team can help with questions, account-related issues, technical concerns, or general feedback. Whether you need assistance with deposits, withdrawals, KYC verification, bonus enquiries or game access, we’re here to assist. Contact us by email, phone or live chat for prompt guidance. We aim for clear, timely replies and will help get your account and gameplay back on track with as little interruption as possible.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - email and live chat available (typical email reply within 24 hours) |
| General Enquiries | [email protected] - product, payments and media questions |
| Affiliate Enquiries | [email protected] - partnership and commission support (expected reply within 48 hours) |
| Phone | +1 416 589 7431 - calls accepted during working hours; voicemail outside hours |
| Working Hours | Mon-Fri, 09:00-21:00 ET; Sat-Sun, 10:00-18:00 ET |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or when you need to submit documents. For quickest handling, email [email protected] with a clear subject line, your account ID, and up-to-date contact details. Including concise information and attachments helps avoid delays. Expect a response within a few business days.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while simple questions are often handled the same day. More complex issues, such as verification or payment investigations, may take longer depending on their nature and required checks. If you need a faster update, please contact [email protected] with your account details.
Feedback
Your feedback helps us improve Wanted Win. If you have suggestions, ideas or issues with the site, please share them - we read every message and use feedback to refine features, promotions and customer support. Send comments via the help centre or live chat and we’ll review them carefully to improve service and the experience for players across Canada.