Privacy and Data Policy

This Privacy Policy explains how Wanted Win collects, uses and protects the personal information you provide when you create an account, play games or use our services in Canada. We respect your privacy and outline what information we gather, how we use it, who we may share it with and the choices available to you.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your name, date of birth, address, email, phone number and identity documents for verification. We also collect payment details needed to process deposits and withdrawals.

Technical data

We collect device and technical information including IP address, browser type, device identifiers, operating system and location data to provide and secure the service, to troubleshoot issues and to prevent fraud.

Transactional and activity data

We keep records of deposits, withdrawals, wagers, wins and losses, bonus activity, time-stamped game sessions and customer support interactions. This information is used for account management, regulatory compliance and dispute resolution.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, comply with legal and anti-money laundering obligations, detect and prevent fraud, respond to support requests and improve site functionality. With your consent we may send marketing communications, which you can opt out of at any time.

Data protection practices

We protect information using industry-standard technical and organisational measures such as encryption, secure data storage, access controls and regular security reviews. Only authorised staff and service providers who need access to perform their duties are granted access. We retain data only for as long as necessary for the purposes described or as required by applicable laws.

Cookies and tracking technologies

We use cookies and similar technologies to maintain your session, remember preferences, analyse site usage and personalise content. Some cookies are essential for account security and payments. You can manage or disable non-essential cookies through your browser settings, though doing so may affect certain features.

User rights

As a user in Canada you have rights in relation to your personal information including access, correction, deletion, objection to certain processing and withdrawal of consent where applicable. There are exceptions where we may need to retain information for legal or regulatory reasons.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team at [email protected]. We will verify your identity before responding and aim to address requests promptly. If we refuse a request for legal reasons we will explain the basis for that decision where permitted.

Information sharing and third parties

We share data with third-party service providers who assist with payments, identity verification, fraud prevention, hosting and analytics. We require these providers to protect your information and limit use to contractually permitted purposes. We may disclose information to comply with legal obligations or to protect the safety and rights of users and our services.

Policy updates

We may update this Privacy Policy to reflect changes in our practices. Significant changes will be posted on this page and, where appropriate, we will notify registered users. Please review this page periodically to stay informed about how we handle your information.