General Terms and Conditions
This page sets out the Terms and Conditions that govern your use of Wanted Win. It explains the relationship between us and registered users, the basic rules for account operation, and the standards we apply to payments, promotions and dispute handling. By using the site you agree to follow these rules and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where security is compromised or where activity suggests breach of these terms. Only account holders may access an account; using another person’s account is not permitted.
Verification
We require identity and address verification before certain transactions or withdrawals. You must provide clear, valid documents on request and cooperate with any additional checks. Failure to verify may delay or block withdrawals and may result in account restrictions until verification is complete.
Eligibility requirements
To register you must meet the minimum legal age for gambling in your province or territory and be located in a jurisdiction where our services are permitted. Only one account is allowed per person, household and, in many cases, per device or IP address. Accounts opened in breach of these rules may be closed and funds withheld pending review.
Acceptable platform use
Use of the site for any illegal activity, fraud, collusion, or attempts to manipulate games or promotions is strictly prohibited. Automated play, software that interferes with platform operation, and circumvention of geo-blocks using VPNs or proxies are not allowed. We reserve the right to suspend or close accounts and reclaim funds where misuse or abuse is detected.
General bonus and promotion rules
Promotions, including welcome bonuses and free spins, are subject to specific terms published with each offer. Bonuses may be conditional on deposit methods, wagering requirements, and contribution percentages by game type. We may require verification before any bonus-related withdrawal and may void bonuses or winnings where we detect abuse, multi-accounting or breaches of promotion rules.
Deposits and withdrawals
Available payment methods, minimums and limits are listed in the cashier. We support common Canadian payment options where available. Withdrawals are processed after any required verification and subject to applicable limits and checks. Delays can occur for identity or payment-method checks. We do not accept liability for fees charged by third-party banks or payment providers.
Dispute resolution
If you have a complaint, contact our support team at [email protected] with full details. We will investigate and aim to resolve issues promptly. Where a satisfactory outcome cannot be reached, disputes will be handled in accordance with applicable law and the dispute resolution provisions set out in these terms.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and notified to your registered contact method where appropriate. Continued use of your account after changes are posted constitutes acceptance of the revised terms, so please review this page regularly.