Responsible Gambling

At Wanted Win we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains the tools and practices we offer to support safer gambling, our approach to player protection, and where to get help if gambling stops being fun.

Player protection principles

We follow clear principles to protect players: prevention, transparency and support. We aim to give you straightforward controls, plain information about account activity, and quick access to help when needed. Our systems monitor activity patterns that may indicate risk and our support team can suggest next steps if concerns arise.

Activity-control tools

You can manage how you play using built-in account tools. These controls are available in your account settings and are designed to be simple to apply and change. If you need help applying a control, our support team can walk you through the process.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to cap how much you can add to your account. You can also set loss limits to restrict net losses over set periods. Lowering limits takes effect immediately. Increasing limits may be subject to a waiting period to encourage thoughtful decisions.

Time limits and account breaks

Use session limits and reality checks to manage how long you play. Session reminders notify you after a set time so you can take a break. If you prefer a longer pause, choose an account break for a fixed period or use self-imposed time-outs to step away from your account.

Self-exclusion

If you need a longer break, self-exclusion closes access to your account for the chosen period. During self-exclusion you cannot log in or place bets. After the exclusion period ends, reactivation may require identity verification and a cooling-off step to reduce the chance of impulsive returns.

Recognising signs of problem gambling

Look out for changes in behaviour such as chasing losses, spending time or money you cannot afford, neglecting responsibilities, or difficulty stopping. If you or someone you know shows these signs, act early and use the available tools or seek external support.

Practical tips to stay in control

Set clear budgets before you play and stick to them. Use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep activity records to track time and spending. Discuss concerns with a trusted friend or family member if needed.

Professional help and support organisations

If you need professional help, contact your provincial problem gambling helpline or local health services. Many provinces maintain confidential support lines and counselling options. If you want help from our team, contact [email protected] and we will provide guidance and information about regional resources.